Please note that repairs are sent to our jewelers once a month at the end of each month and may take 8-10 weeks to ship back to you. We will do our best to get your favorite piece to you sooner, but please expect the longest time.
Repairs are also only done for our stone jewelry (hamsas, moons, shaktis) not chains or rings.
As a small company we also cannot send confirmations or status updates on repairs - please only inquire about a repair if it has been longer than 10 weeks or your return address is changing.
Ship your item to:
The Neshama Project
PO Box 5425
Santa Monica, CA 90405
Please email orders@theneshamaproject if you would like to use a different address for receiving the returned product, for 14K gold options, or special length requests.