FAQ
MY NECKLACE BROKE. WHAT CAN I DO?
As a small business we do not offer repairs. We suggest looking up a local jeweler who can restore your beloved Neshama piece.
WHAT IS ROUTE PROTECTION?
We are proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route Protect at checkout, your order will be protected from loss, damage, or theft. In the unfortunate case that your order never arrives or is broken upon arrival, you can easily file a shipping issue with Route and receive a replacement or be reimbursed.
- Shipping issues for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” can be approved no earlier than 5 days after “delivery date” and no later than 15 days to ensure it was not misdelivered or easily found around the premises.
- Photos required for damaged shipping issues
- Shipping issues for packages presumed to be lost (where the status is not "delivered") can be after 7 days (20 days for international) and within 30 days from the last checkpoint.
WE ARE NOT RESPONSIBLE FOR SHIPMENTS THAT HAVE DECLINED ROUTE COVERAGE. THEY WILL NOT BE REFUNDED OR REPLACED.
HOW LONG DOES IT TAKE TO SHIP? WHEN WILL MY ORDER ARRIVE?
We cannot guarantee any shipping timelines or specific arrival dates, even during the holidays.
We will ship complete orders when all items are available. In stock items usually ship in 3-5 business days. Backordered product can take up to 4-6 weeks to be replenished. Thank you for your support and understanding!
INTERNATIONAL ORDERS ARE CURRENTLY TAKING 3-6 WEEKS TO ARRIVE.
We do not ship on federal holidays in the United States. Our warehouse does observe a few additional days off as well as adhering to any state and federal safety guidelines for Covid-19.
Please note The Neshama Project cannot be held responsible or liable for in-transit loss, damage or theft of your package, but we work hard to resolve any postal insurance claims as soon as possible.
WHAT DOES NESHAMA MEAN?
Neshama means “soul” in hebrew.
Some fun facts about the the word Neshama.
1. According to Kabbalah, ancient Jewish mysticism, there are 3 levels of the Soul.
2. Neshama is considered the highest level of consciousness.
3. The level of Neshama contemplates the manifestation of Divine energy.
Also the word Neshama is a cognate of the word Nesheema which literally means “breath” in Hebrew. This is very significant and synchronistic in meaning since The Neshama Project is a yoga-inspired lifestyle brand.
WHAT IS THE MEANING OF A HAMSA?
The hamsa is an ancient amulet, shaped as a hand, and has been used across many religions, tribes and generations as a symbol representing, p e a c e, love, protection and unity.
The hamsa has become a popular motif in Jewish and Middle Eastern cultures and has been adopted throughout popular culture over the past few years.
From T shirts, to jewelry, to home decor, to tattoos, and body art; the hamsa has become a widely known symbol to “protect against the evil eye.”
We are proud to offer hamsa shaped opal jewelry as our unique and defining product.
WHAT IS THE SIGNIFICANCE OF OPAL?
The name opal is thought to be derived from the Sanskrit upala, meaning“precious stone,” and later the Greek derivative “Opallios,” meaning “to see a change of color.”
Not only does this stone shine so bright, but Opal is also the birthstone for the month of October. It is also the stone given to celebrate the 14th year of marriage.
HOW DO YOU “GIVE BACK”?
Proceeds from each sale go to support Loveland Foundation Therapy Fund.
By aligning with the right values, supporting organizations, and providing positive, relevant, and authentic inspiration, we allow for someone’s purchase to stand for something greater, and this right here has the power to shift a regular shopping experience into what she likes to call, shopping with meaning.
This is what you support when purchase a little luxury from The Neshama Project.
WHERE IS THE JEWELRY MADE?
Our stones are from Israel and everything is made in Los Angeles, California.
WHERE DO YOU SHIP TO?
We currently ship all over the world. Please allow extra time for international orders. Please note we are not responsible for custom fees.
DO YOU EVER MAKE CUSTOM JEWELRY?
Yes! We are a boutique jewelry company that creates custom designed jewelry items for your special occasions. We create custom opal necklaces, bracelets and earrings. We love to collaborate with you to create a special piece of jewelry personally speaks to you. Please email orders@theneshamaproject.com with your idea.
DO YOU OFFER WHOLESALE PRICING?
Yes! We offer wholesale pricing on unique gemstone jewelry. Our fine jewelry caters well to the yoga environment and customer. We would love to find a new home in your yoga studio or boutique and spread more soul in your corner of the world. Please email orders@theneshamaproject.comm for more information.
I’M INTERESTED IN PURCHASING NECKLACES FOR MY BRIDESMAIDS. DO YOU OFFER SPECIAL PRICING?
Yes! We create custom bridesmaids jewelry and offer custom packages for your events. We would be honored to be a part of your meaningful gift giving. Options include custom opal necklaces or opal bracelets. Please email orders@theneshamaproject.com for options.
DO YOU ACCEPT RETURNS OR REFUNDS?
We do not accept returns or issue refunds. You can learn more about our return policy and more information about troubleshooting any issues with your order here. Because we offer ROUTE insurance we are not responsible for lost or stolen orders that have declined this protection.
SALES & PROMOS POLICIES
Promo codes are non-combinable. Promo codes cannot be applied to 14K necklaces, Soulful Mantra Ring, Ritual Soul, Dream Ring or retreats. All sales are final. Any promotions for free shipping apply to orders placed in the domestic US only.